• Easily achieve personal outcomes
  • Intention, attention and focus with outcomes
  • Setting the frame to direct attention in group and individual contexts


  • Calibration of verbal and non-verbal behaviour
  • Explicit mirroring to develop rapport
  • Micro muscle mirroring for non-verbal influence and deeper levels of rapport
  • Cross over mirroring - subtle out of conscious body and tone mirroring for influence and leading
  • Leading and interaction


  • Recognising and utilising perception of self, other and observer
  • How to step back and evaluate performance and discover new choices
  • Creating empathy and learnings


  • The verbal and non-verbal components of visual, auditory and kinesthetic representational systems
  • Overlapping systems to help others have more choice in how they perceive the world
  • Reading non-verbal accessing cues, including eye patterns, tonal and body language shifts


  • The building blocks of human experience and how we code different behaviours
  • Utilising submodalities for increased clarity and focus
  • Mapping submodalities for behavioural choice
  • Classic anchoring formats for collapsing unresourceful states and stabilising new resourceful states


  • Developing rapport with the conscious and unconscious mind
  • Detecting, eliciting and utilising involuntary signals in self and other
  • Introduction to New Code NLP philosophy and change models


  • Meta Model: Syntactic questioning to ensure precise communication
  • The Milton Model: hypnotic language to layer change
  • Verbal Package: specifying what you want
  • Framing: paraphrasing, misdirection and provocation